The future of the left since 1884

The self-employment justice gap: The case for online dispute resolution

Share

This report makes the case for an online dispute resolution (ODR) service for self-employed workers and explores the role such a service could provide. It shows that self-employed workers face challenges distinct from employees and argues for new systems and processes to address the consequent justice gap.

The growth of new forms of self-employment and the platform economy means there is a particular and pressing need to tackle the problem of incorrect employment status, often labelled as ‘bogus self-employment’. But a new service should also resolve problems for genuinely self-employed workers, to enable them to make full use of their rights, establish their tax status and claim late payments.

The report draws on examples of legal technology from the Netherlands, Canada and the United States that seek to promote and widen access to justice. These innovations demonstrate ‘proof of concept’ and should be used as a basis for developing a UK online dispute resolution (ODR) service that can be used to address employment and workplace issues for the low-paid self-employed.

Download now

Jason Brock

Jason Brock is a former senior researcher at the Fabian Society and is currently Labour leader of Reading Borough Council.

@JN_Brock

Our publications

View All

Better off

Recovery and reform in the post-coronavirus economy

This report examines key economic policy priorities for the left after the coronavirus shock and ensuing recession and explores how these policies should be designed to reshape the British economy in the long term.

Read more

The self-employment justice gap

The case for online dispute resolution

This report makes the case for an online dispute resolution (ODR) service for self-employed workers and explores the role such a service could provide. It shows that self-employed workers face challenges distinct from employees and argues for new sys...

Read more

Public Service Futures

Welfare States in the Digital Age

In this collection, contributors from across Europe and the UK offer an insight into how the 2020s can be a time of great possibility for public services, with huge potential for new technologies to meet our shared needs and strong public interest in...

Read more

Let Us Face The Future Again

Wes Streeting MP

After a disastrous election result, Wes Streeting MP sets out a Labour programme which can win again and, in so doing, improve the lives of millions. In the spirit of the 1945 Labour manifesto, he suggests it is time for Labour to face the future aga...

Read more

Path to power

The Fabian leadership essays

As Labour members and supporters cast their votes for the person they most trust to meet the challenges ahead, we asked all three leadership contenders to set out their priorities for leading the party back to power. Here, Rebecca Long-Bailey, Lisa N...

Read more

Framing the Future

A new pensions commission

A joint report from the Fabian Society and Bright Blue calls for a new pensions commission and presents plans for how it should work

Read more

Where next?

Reforming social security over the next 10 years

A revolution in social security is needed after the general election including a 1-year emergency plan and a 10-year blueprint for reform, according to a new Fabian Society report published after 9 months of consultation.

Read more

People not problems

Politicians respond to five experiences of severe and multiple disadvantage

People not Problems sets out the real-life challenges of those facing severe and multiple disadvantage and asks policymakers to respond.

Read more

Everyday Socialism

How to rebuild Britain

Good jobs, responsible employers and prosperous communities are the foundation of a thriving economy. How can we ensure that they are available to everyone, no matter where they live?

Read more

Beyond affordability

What tenants want from rent controls

New Fabian Society research reveals that renters’ support for rent controls is motivated by more than just saving money, with the results suggesting private renters want rent regulation to tackle insecurity and unfair treatment.

Read more

Progressive federalism

A different way of looking at the UK

A new Fabian Society report argues progressive federalism is better than independence for Scotland.

Read more

Capital gains

A global city in a changing world

Capital Gains presents proposals to Sadiq Khan for his second term as London mayor.

Read more

Fabian membership

Join the Fabian Society today and help shape the future of the left

You’ll receive the quarterly Fabian Review and at least four reports or pamphlets each year sent to your door

Be a part of the debate at Fabian conferences and events and join one of our network of local Fabian societies

Join the Fabian Society
Fabian Society

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close